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Board index » Development » Bug Reports

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Before posting a bug report or a feature request, search the forum for an older post on the same topic. If you are reporting a crash, try capturing a crash dump. You can find instructions here: How to capture crash dumps



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Birbone
PostPosted: Mon Aug 05, 2013 10:48 am 
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Joined: Mon Aug 05, 2013 10:02 am
Posts: 3
explorer.exe crash when after a windows login i click the first time classic menu icon, versions affected are 3.6.8 and 3.9.0 beta

procdump:

Exception: E06D7363.J
Exception: E06D7363.J
Exception: 000006A6
Exception: 000006A6
Exception: 000006BA
Exception: 40080201
Exception: 000006D9
Exception: 000006D9


I don't know why but procdump don't create a dump file.


Last edited by Birbone on Mon Aug 05, 2013 11:20 am, edited 1 time in total.

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Ivo
PostPosted: Mon Aug 05, 2013 10:59 am 
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Joined: Wed Jan 02, 2013 11:38 pm
Posts: 5333
the start button has nothing to do with Internet Explorer.
are you sure it is iexplore.exe and not explorer.exe?
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Birbone
PostPosted: Mon Aug 05, 2013 11:20 am 
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Sorry, you are right, explorer.exe crash here not ie. I wrote wrong name.
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Ivo
PostPosted: Mon Aug 05, 2013 11:35 am 
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what if you start ClassicStartMenu.exe manually? Does it crash afterwards?
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Birbone
PostPosted: Mon Aug 05, 2013 11:55 am 
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No, manual start is ok.
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Ivo
PostPosted: Mon Aug 05, 2013 8:51 pm 
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You can try two alternative ways of capturing a crash dump:
1) Use the procdump option -e 1. It will save a dump on any exception, not just fatal ones. There is a chance the dump will capture the real problem
2) Create a new DWORD value named "CrashDump" in HKCU\Software\IvoSoft\ClassicStartMenu\Settings. Set the value to 1. Log off and see if it will create a crash dump. The dumps are saved in the %LOCALAPPDATA% folder and will be named CSM_Crash.dmp

In both cases use version 3.9.0. It will provide more useful crash info.
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