Ivo,
Thank you. I found both of the problems that you described. The files were missing, not hidden. I uninstalled classicshell and reinstalled it. That solved the problem.
After the reinstall, for the sake of academic curiosity, I unpinned the native Windows 10 start menu shortcut from the classic shell start menu and put it back again by checking the "Show Start screen shortcut" check box in the classicshell settings. It worked.
I have no idea what went wrong the first time, but thins seem to be working now.
Thanks for your help.
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