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PostPosted: Wed Oct 07, 2015 2:10 am 
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Joined: Wed Oct 07, 2015 2:01 am
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I hate sans serif fonts; they are too difficult for me to make out with my vision challenges!






I downloaded and installed your new classic shell update for my win 8.1. What did i get next? A blue screen, no taskbar, no start menu, and no desktop backround or icons! I cannot figure out how to go back to what i had because i have no way to bring up the control panel or run command or anything! What kind of update was this, the kind that takes over my life and ruins it again?! How am i supposed to function with this crapola going on?


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PostPosted: Wed Oct 07, 2015 3:23 am 
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Joined: Sun Jan 06, 2013 1:44 pm
Posts: 1996
That is definitely not the intention of classic shell. It sounds like your system potentially crashed. (does it say anything on the screen?) If possible, try pressing alt+ctrl+delete then run task manager, and run explorer.exe. That might help (otherwise a system restart might be required)
If it continues (IE every time you start up windows, try booting into safe mode)


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PostPosted: Wed Oct 07, 2015 3:35 am 
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Joined: Thu Jan 03, 2013 12:38 am
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You mean you are getting a stop error (which is called the Blue Screen of Death)? Sorry about your blue screen but you can be absolutely 100% sure that Classic Shell does not/cannot cause a blue screen error. Something else is the cause. It can be a coincidence that you got it after you installed Classic Shell.

A blue screen error is a *operating system kernel* related error caused either by faulty hardware or drivers - not something at the shell/user mode level.

Classic Shell is just a regular application - it doesn't modify the system in ways that can cause a blue screen error. In fact it cannot cause a BSOD because whatever modifications it does are only in user mode.

Check the Event Log (System Log in particular) by starting Windows Event Viewer and use NirSoft's BlueScreenView (http://www.nirsoft.net/utils/blue_screen_view.html) if there's a dump the OS created when it showed the blue screen. The dump will be stored at %SystemRoot%\MEMORY.DMP. Opening the dump file in BlueScreenView can show you what driver caused the error.

See if you have the latest drivers for your hardware, particularly video drivers. The graphics is the part of the system that the start menu uses more than others, so the video driver is a likely culprit.

To recover from the Blue screen, start your computer in Safe Mode (http://winaero.com/blog/how-to-boot-int ... safe-mode/) and try the steps mentioned.

_________________
Links to some general topics:

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Read the Search box usage guide.

I am a Windows enthusiast and helped a little with Classic Shell's testing and usability/UX feedback.


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PostPosted: Wed Oct 07, 2015 7:48 am 
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Joined: Wed Jan 02, 2013 11:38 pm
Posts: 5333
I don't think this is BSOD. When people report solid color screen with Classic Shell, it usually means Explorer crashed and you are seeing the desktop color. When Classic Shell is upgraded it needs to restart Explorer. This is handled by Windows but sometimes the restart fails and you end up with no Explorer. When this happens, a simple restart usually fixes it.

If a restart doesn't help and you still get a solid color screen after you log in, possibly something got messed up with the installation. Press Ctrl+Alt+Del to get to the Task Manager. Use it to run the Classic Shell installer again, and select the Remove option. As a last resort try the Classic Shell Utility from here: http://www.classicshell.net/downloads/. It can remove Classic Shell from the system regardless of the version.


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