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Before posting a bug report or a feature request, search the forum for an older post on the same topic. If you are reporting a crash, try capturing a crash dump. You can find instructions here: How to capture crash dumps



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Gianlucone
PostPosted: Sun Feb 08, 2015 2:43 am 
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Joined: Sun Feb 08, 2015 2:29 am
Posts: 3
Hi Ivo.
I have a problem with Classic Explorer, which sometimes crashes suddendly (not all days, but often and particularly when I open more sessions of Explorer).
I tried uninstall Classic Shell and no crashes more happen.
I noticed the problem since I used Classic Shell 3.2.0.
Now I'm working with 4.1.0 and Windows 7 Enterprise.
I upload some crashdumps.
Thanks for support.

G. (Italy)


Attachments:
Crashdumps.zip [1.11 MiB]
Downloaded 866 times
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Ivo
PostPosted: Sun Feb 08, 2015 10:28 am 
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Joined: Wed Jan 02, 2013 11:38 pm
Posts: 5333
The crash dumps were inconclusive. Only one of them contained useful crash information, and it didn't point to Classic Explorer at all. There is something about NetworkItemFactory.dll. It is system DLL though, so most likely it is not directly related to the crash.
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Gianlucone
PostPosted: Mon Feb 09, 2015 12:37 pm 
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Joined: Sun Feb 08, 2015 2:29 am
Posts: 3
Ok I understand.
Next time I try to capture another message that appears after crash, maybe would be more useful.
Thanks a lot
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FFreestyleRR
PostPosted: Wed Feb 11, 2015 3:31 pm 
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Joined: Wed Feb 11, 2015 3:16 pm
Posts: 7
Hi Ivo,

I am very happy user of ClassicShell but I want to report an error event from today:
OS Version - Windows 8.1 x64

Quote:
Faulting application name: Explorer.EXE, version: 6.3.9600.17415, time stamp: 0x54503a3a
Faulting module name: ClassicExplorer64.dll, version: 4.2.0.0, time stamp: 0x548d2d73
Exception code: 0xc0000409
Fault offset: 0x0000000000032f8e
Faulting process id: 0xbac
Faulting application start time: 0x01d04641930bc1d4
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Program Files\Classic Shell\ClassicExplorer64.dll
Report Id: aa7e9b24-b23a-11e4-82a1-001a4d53acb5
Faulting package full name:
Faulting package-relative application ID:


Quote:
Fault bucket , type 0
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: Explorer.EXE
P2: 6.3.9600.17415
P3: 54503a3a
P4: ClassicExplorer64.dll
P5: 4.2.0.0
P6: 548d2d73
P7: 0000000000032f8e
P8: c0000409
P9: 0000000000000000
P10:

Attached files:
C:\Users\FFreestyleRR\AppData\Local\Temp\WER9D51.tmp.appcompat.txt
C:\Users\FFreestyleRR\AppData\Local\Temp\WER9E3D.tmp.WERInternalMetadata.xml
C:\Users\FFreestyleRR\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_Explorer.EXE_b08e543b5a3b4c7a476caef9cb17bfb355a598_bb20dcf4_cab_03129e5a\memory.hdmp
C:\Users\FFreestyleRR\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_Explorer.EXE_b08e543b5a3b4c7a476caef9cb17bfb355a598_bb20dcf4_cab_03129e5a\triagedump.dmp

These files may be available here:
C:\Users\FFreestyleRR\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_Explorer.EXE_b08e543b5a3b4c7a476caef9cb17bfb355a598_bb20dcf4_cab_03129e5a

Analysis symbol:
Rechecking for solution: 0
Report Id: aa7e9b24-b23a-11e4-82a1-001a4d53acb5
Report Status: 4
Hashed bucket:



Here is the link for the dmp file:
http://dox.bg/files/dw?a=30e80d4891

I hope this will help you resolve the issue.
Keep up the good work!

Regards,
G.
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Gianlucone
PostPosted: Thu Feb 19, 2015 2:04 pm 
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Joined: Sun Feb 08, 2015 2:29 am
Posts: 3
Hi Ivo

I captured the crash log in Explorer (jpg images attached).
I hope you can resolve my issue.

Regards


Attachments:
CRASH2.JPG
CRASH2.JPG [ 51.83 KiB | Viewed 15967 times ]
CRASH1.JPG
CRASH1.JPG [ 56.83 KiB | Viewed 15967 times ]
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