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Before posting a bug report or a feature request, search the forum for an older post on the same topic. If you are reporting a crash, try capturing a crash dump. You can find instructions here: How to capture crash dumps



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djjsdtc
PostPosted: Tue Feb 11, 2014 4:17 am 
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Posts: 4
I recently installed a bluetooth receiver device, and it requires the CSR Harmony Bluetooth Stack software.
Then, I found that if I open any device's services in "My Bluetooth Device" in "Computer" folder, the Windows Explorer crashes.
If I disable the "Classic Explorer BHO", I can successfully open those things above.

I think it is a bug in Classic Explorer, and I want some solution or improvement in the next version.
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Gaurav
PostPosted: Tue Feb 11, 2014 4:27 am 
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Please capture a crash dump and attach it here using these instructions: http://www.classicshell.net/forum/viewt ... p?f=12&t=6

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I am a Windows enthusiast and helped a little with Classic Shell's testing and usability/UX feedback.
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djjsdtc
PostPosted: Tue Feb 11, 2014 5:17 am 
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GauravK wrote:
Please capture a crash dump and attach it here using these instructions: viewtopic.php?f=12&t=6


OK. Here is the crash dump file.

https://skydrive.live.com/redir?resid=C ... ile%2c.zip
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Ivo
PostPosted: Tue Feb 11, 2014 9:21 am 
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It is crashing in the CSRBtShellExt.dll, which is being called from QTTabBar.ni.dll.
I don't believe Classic Explorer is at fault here, at least not directly. See if uninstalling/disabling QTTabBar fixes the issue. If it doesn't, capture another dump.
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djjsdtc
PostPosted: Wed Feb 12, 2014 10:11 pm 
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Ivo wrote:
It is crashing in the CSRBtShellExt.dll, which is being called from QTTabBar.ni.dll.
I don't believe Classic Explorer is at fault here, at least not directly. See if uninstalling/disabling QTTabBar fixes the issue. If it doesn't, capture another dump.



I uninstalled QTTabBar, and the problem still existed.
Here is the new crash dump file.

https://skydrive.live.com/redir?resid=C ... ile%2c.zip
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Ivo
PostPosted: Wed Feb 12, 2014 11:52 pm 
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OK. Seems like the CSR plugin has a bug in creating the info text. Turn off the feature "Show detailed info for single selection" in the Classic Explorer settings.
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djjsdtc
PostPosted: Thu Feb 13, 2014 7:19 am 
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Ivo wrote:
OK. Seems like the CSR plugin has a bug in creating the info text. Turn off the feature "Show detailed info for single selection" in the Classic Explorer settings.



Oh, this advice worked, thank you.
Now I can enable both Classic Explorer and CSR bluetooth without any crash.
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