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Before posting a bug report or a feature request, search the forum for an older post on the same topic. If you are reporting a crash, try capturing a crash dump. You can find instructions here: How to capture crash dumps



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jb40
PostPosted: Fri Nov 28, 2014 7:13 pm 
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Joined: Fri Nov 28, 2014 7:02 pm
Posts: 6
hi, all. i have been using classic shell for three years now, and (for the first time) i see the classic shell start menu disappear. Every now and then, maybe every 2-3 hours, the classic shell start menu disappears and my computer needs to reload the program. Is there a timer on classic shell shell or something? This has only happened for the last 2 weeks (after windows 8 update -- whatever it is!). Is anyone else having this problem? I am using classic start menu (v. 4.1.0) on windows 8.1 pro. Please help!

Sincerely Yours,

Kay T
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Ivo
PostPosted: Sat Dec 06, 2014 10:28 am 
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Joined: Wed Jan 02, 2013 11:38 pm
Posts: 5333
None of this is supposed to happen. There is no timer of any sort in the program.
Download the Classic Shell Utility from here: http://www.classicshell.net/downloads/
Run it and send me the log file.
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Andante
PostPosted: Sun Dec 07, 2014 10:41 am 
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Joined: Sun Dec 07, 2014 9:41 am
Posts: 1
Hi. This is happening to me too. I've run the utility and attach the log file here. I've sent the password by PM.

Thanks,
Andante


Attachments:
ClassicShellUtility LogFile Andante.docx [40.5 KiB]
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Ivo
PostPosted: Sun Dec 07, 2014 10:52 am 
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Looks like you are running multiple start menu programs. I see ViStart and IOBit. You should not use multiple start menus at the same time. Pick one and uninstall the rest.
There are 3 explorer processes and 2 ClassicStartMenu processes. This is not normal.

Also, I should have clarified that you need the utility to run after the problem has occurred. Is that the case here?
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