Classic Shell development was stopped in December 2017. For now the forum remains online as reference, but is read-only. Registration of new users is disabled.
It is currently Thu Sep 11, 2025 10:18 am

All times are UTC - 8 hours [ DST ]


Forum rules


Before posting a bug report or a feature request, search the forum for an older post on the same topic. If you are reporting a crash, try capturing a crash dump. You can find instructions here: How to capture crash dumps



Post new topic Reply to topic  [ 4 posts ] 
Author Message
 Post subject: installation error
PostPosted: Fri Nov 22, 2013 1:40 pm 
Offline

Joined: Fri Nov 22, 2013 1:19 pm
Posts: 2
Hello !

I hope for your help.

Loved the program Classic Shell.

It worked fine until recently.I have installed Windows 8.1.After the next software update installation on my computer I get here is the error messaged
"Module c \ windows \ syswow64 \ startmenuhelper32.dll failed to register / hpresult -2147024891"when you click on IGNORE program is installed on, BUT! not working correctly.Do not load automatically when you turn on WINDOWS.
What is this?
how to fix it ?
I really, really like this program and I got used to it.
Help!

:)


Attachments:
Снимок экрана (12).png [385.84 KiB]
Downloaded 1127 times
Top
 Profile  
Reply with quote  
 Post subject: Re: installation error
PostPosted: Fri Nov 22, 2013 1:43 pm 
Offline
Site Admin
User avatar

Joined: Wed Jan 02, 2013 11:38 pm
Posts: 5333
This error means "access denied". Are you using 32-bit or 64-bit Windows 8.1?


Top
 Profile  
Reply with quote  
 Post subject: Re: installation error
PostPosted: Fri Nov 22, 2013 10:45 pm 
Offline

Joined: Fri Nov 22, 2013 1:19 pm
Posts: 2
Ivo wrote:
This error means "access denied". Are you using 32-bit or 64-bit Windows 8.1?


I use 64-bit Windows 8.1.


Attachments:
Снимок экрана (13).png [1.76 MiB]
Downloaded 1114 times
Top
 Profile  
Reply with quote  
 Post subject: Re: installation error
PostPosted: Sat Nov 23, 2013 10:32 am 
Offline
Site Admin
User avatar

Joined: Wed Jan 02, 2013 11:38 pm
Posts: 5333
The error you get is a generic "access denied".
Try the following:
1) Install Classic Shell and ignore the errors (if you haven't already)

2) Open an admin command prompt (for example from the Win+X menu)

3) Type "regsvr32 c:\windows\syswow64\StartMenuHelper32.dll"

4) If you don't get any errors, type "regsvr32 StartMenuHelper64.dll"

5) If you get errors, I'd like you to run some tests trying to determine the exact operation that is failing:
a. Download the program Process Monitor from here: http://technet.microsoft.com/en-us/sysi ... 96645.aspx
b. Run it as administrator
c. Set a filter for "Process Name is regsvr32.exe"
d. From the command prompt type the command again (either "regsvr32 c:\windows\syswow64\StartMenuHelper32.dll" or "regsvr32 StartMenuHelper64.dll", whichever failed)
e. When you get the error, press the blue magnifying glass in the toolbar to stop the logging
f. Look for any "access denied" errors. Report what registry key was being accessed. You can also save the log in a PML file, zip it, and attach it here


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 4 posts ] 

All times are UTC - 8 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 134 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Group, Almsamim WYSIWYG Classic Shell © 2010-2016, Ivo Beltchev.
All right reserved.