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| Windows 10 slowness - explorer crash http://www.classicshell.net/forum/viewtopic.php?f=7&t=7083 |
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| Author: | chulerico [ Mon Nov 14, 2016 5:29 pm ] |
| Post subject: | Windows 10 slowness - explorer crash |
I need help with windows 10 and classic shell, latest version, explorer sometimes freezes, restarting the explorer brings it back to normal. I have uploaded a dump after the issue to this link http://www.mediafire.com/filedrop/filedrop_hosted.php?drop=4980d8cea2079e5b90ae68b5d5b14a60ceb6f95ea06cd44ea5f267ca5151aa1d named it "sam-explorer slowdown - freeze windows 10" any help will appreciated it thanks Sam |
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| Author: | Ivo [ Mon Nov 14, 2016 9:57 pm ] |
| Post subject: | Re: Windows 10 slowness - explorer crash |
the dumps don't show anything suspicious. The start menu is not running, and Explorer is not doing anything interesting. |
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| Author: | chulerico [ Tue Nov 15, 2016 9:13 am ] |
| Post subject: | Re: Windows 10 slowness - explorer crash |
Thanks for the prompt response, that dump was performed after restarting explorer after the freeze/slowdown, maybe thats why it didn't show anything I have uploaded another dump named "sam-explorer slowdown - freeze windows 10 - slowdown 11-15-16" this time I didn't restarted the explorer and the dump was taken while the computer was frozen/slowness thanks Sam |
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| Author: | Ivo [ Tue Nov 15, 2016 10:06 am ] |
| Post subject: | Re: Windows 10 slowness - explorer crash |
This is similar to what few other people reported, where COM starts creating an excessive number of threads - 765 in your case. I don't know why this is happening. Possibly some process or service is not responding quickly enough. The AV software Sophos is intercepting some of those COM calls. I don't know if it is contributing to the problem, but at least because of it I can't see the full picture in the crash dumps. Try disabling it for a day or two and see if the problem continues. If it does, capture another set of dumps. |
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| Author: | chulerico [ Tue Nov 15, 2016 3:07 pm ] |
| Post subject: | Re: Windows 10 slowness - explorer crash |
Will disable anti-virus, while leaving defender on. will report back thanks again Sam |
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| Author: | chulerico [ Thu Nov 17, 2016 12:17 pm ] |
| Post subject: | Re: Windows 10 slowness - explorer crash |
turn off sophos and issue still occurs uploaded two more dump files named "sam classic shell dump files - 11-17-16" using task manager also made another setp using Procdump named "sam classic shell dump files - 11-17-16 procdump" thanks Sam |
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| Author: | chulerico [ Fri Nov 18, 2016 7:20 pm ] |
| Post subject: | Re: Windows 10 slowness - explorer crash |
went back to build 1511 and problem seem to be gone away. Sam |
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