The Termite wrote:
what I can do to fix this problem. My friend did run some sort of cleaner program. I will try to get back to my friend and try to talk him how to fix the problem over the phone.
This means that the file shortcuts inside the Start Menu got deleted by some app, malware or some cleanup app or your friend might have deleted them accidentally. The shortcuts are created by installers, Classic Start Menu only shows them in a list format.
To fix this:1. From an administrator command prompt, type: sfc /scannow
and press Enter. This should restore the built-in OS shortcuts
2. Reinstall third party programs using their original installers so the shortcuts will be re-created.