Classic Shell: Forum

Anytime I right click most items, the cursor hangs and the right click menu never shows. After about 10 seconds the cursor will just unhang and then it will be like you never right clicked. The 2nd time you try this, the right click menu will show. There are times with right clicking will hang explorer.exe and it will restart.

Are you sure this is related to Classic Shell? It doesn't do anything with the right-click menu in Explorer.

Yes anywhere in the start menu and explorer the first time. Explorer hangs, after it times out, it works the second time you click in the same place. I know its the program because if you disable it, everything is fine.

OK, capture a crash dump as shown here: viewtopic.php?f=12&t=6
I will look at it and see if I can find the cause.

I just sent 2 emails. Even the Zip file was too large to send so I had to divide in half. You may not see anything because I have just noticed this morning for the first time that it isnt doing it anymore. Was there some sort of update? It was doing it yesterday.

Oh, you seemed to have captured 10 dumps, which is needed to troubleshoot slowdowns, not crashes.
For crashes use the command "procdump -e explorer.exe". Leave it running until it crashes. There should be only one dump. Repeat a few times to collect 3-5 dumps and send them.

There was no update for Classic Shell since 3.6.7, and even if there was, it won't install automatically.

I dont get crashes. Explorer does sometimes restart but no crash. Do you want that one anyway or should I just see if its fixed?

It will restart if it crashes
Keep procdump running and go about your business. If there is a crash procdump will catch it. If there isn't, then problem solved

It seems explorer always hangs when the program isnt running. Do these reports from Windows help?
-----------------------------------
Description
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.2.9200.16433
Application Timestamp: 50763312
Fault Module Name: StackHash_031a
Fault Module Version: 6.2.9200.16420
Fault Module Timestamp: 505ab405
Exception Code: c0000374
Exception Offset: PCH_1C_FROM_ntdll+0x0000000000002C2A
OS Version: 6.2.9200.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 031a
Additional Information 2: 031ae894a7fb61454d0d183a151ee09d
Additional Information 3: 3ee7
Additional Information 4: 3ee797abd052fe3aeed329b4857ce6b0

Extra information about the problem
Bucket ID: 1a857fc715811c293768c9de610047ac (83270425)
---------------------------------
Source
Windows Explorer

Summary
Stopped responding and was closed

Date
‎5/‎13/‎2013 11:15 AM

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: explorer.exe
Application Version: 6.2.9200.16433
Application Timestamp: 50763312
Hang Signature: 6f40
Hang Type: 0
OS Version: 6.2.9200.2.0.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 6f40b837542b9ad72b860e05c6417c00
Additional Hang Signature 2: 646e
Additional Hang Signature 3: 646e18a22d9b2bff83fe64e74e0095cc
Additional Hang Signature 4: 6f40
Additional Hang Signature 5: 6f40b837542b9ad72b860e05c6417c00
Additional Hang Signature 6: 646e
Additional Hang Signature 7: 646e18a22d9b2bff83fe64e74e0095cc

Extra information about the problem
Bucket ID: cc5b76f3c59f52797a95e8164dc1126b (-920592545)
---------------------------------
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: explorer.exe
Application Version: 6.2.9200.16433
Application Timestamp: 50763312
Hang Signature: 6f40
Hang Type: 0
OS Version: 6.2.9200.2.0.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 6f40b837542b9ad72b860e05c6417c00
Additional Hang Signature 2: 646e
Additional Hang Signature 3: 646e18a22d9b2bff83fe64e74e0095cc
Additional Hang Signature 4: 6f40
Additional Hang Signature 5: 6f40b837542b9ad72b860e05c6417c00
Additional Hang Signature 6: 646e
Additional Hang Signature 7: 646e18a22d9b2bff83fe64e74e0095cc

Extra information about the problem
Bucket ID: cc5b76f3c59f52797a95e8164dc1126b (-920592545)

When what program isn't running?

The procdump program. I have to restart it each time I shutdown and restart the computer and I have forgot the last 2 times explorer has restarted.

If Explorer hangs you can use the command "procdump explorer.exe" to capture the current state of Explorer, which may help figure out the hang.
Also there is the command "procdump -h explorer.exe", which will create a dump if explorer hangs for more than 5 seconds.

You can also right-click on Explorer in the Task Manager and select "create dump file" while it is hung. However those dumps tend to be quite large (few hundred MB), so you will have to upload it somewhere for me to grab.