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JayTee
 Post subject: File Explorer crashes
PostPosted: Wed Nov 12, 2014 7:23 am 
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Joined: Wed Nov 12, 2014 7:06 am
Posts: 2
Hi,
I am on windows 8.1, 64 bit, File explorer freezes and crashed after a few seconds when I right click in the left hand pane. I disabled Classic Shell and the problem disappeared, I re-enabled Classic Shell and the problem returned. I have not been able to find a solutions on line as yet... :? help gratefully received... :D
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Gaurav
PostPosted: Wed Nov 12, 2014 7:45 am 
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Joined: Thu Jan 03, 2013 12:38 am
Posts: 5374
Can you capture a crash dump according to the instructions here?: viewtopic.php?f=12&t=6 Attach the crash dump here in ZIP format.

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Links to some general topics:

● Compare Start Menus

● Read the Search box usage guide.

I am a Windows enthusiast and helped a little with Classic Shell's testing and usability/UX feedback.
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Ivo
PostPosted: Wed Nov 12, 2014 8:20 am 
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Joined: Wed Jan 02, 2013 11:38 pm
Posts: 5333
How did you disable Classic Shell to make it not crash?
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JayTee
PostPosted: Wed Nov 12, 2014 9:05 am 
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Joined: Wed Nov 12, 2014 7:06 am
Posts: 2
Re your question :- How did you disable Classic Shell to make it not crash?

I simply right clicked on the start button (ie the shell icon) at the bottom left hand side of the screen and I chose "Exit". This then reverts to the original windows 8.1 set up and after this, no more problems.

Re obtaining a crash dump report, I have unzipped the relevant file which provides a text file and an application file. If I click on the application file it runs for about 0.5 seconds and disappears. I have tried various ways to get to the command prompt in relation to this file but no luck as yet. will keep trying for now :oops: ...thanks
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Ivo
PostPosted: Wed Nov 12, 2014 9:12 am 
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That's weird, cause the presence of the start menu should have no effect on File Explorer.
A crash dump will help diagnose the problem.
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Gaurav
PostPosted: Wed Nov 12, 2014 9:18 am 
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Right clicking on the Start Button -> Exit only closes the Start Menu component of Classic Shell. It does not disable the Classic Explorer component which is loaded into File Explorer. To disable it, use Internet Options -> Programs tab -> Manage add-ons and disable the addons related to Classic Shell there. Then reopen the Explorer window.

There is another simple way to open the command prompt. Open File Explorer and go to the folder where you extracted procdump.exe. Now type: cmd in the address bar (after erasing its existing text) and press Enter. Command prompt will be opened. Now you can run the procdump command with the arguments as mentioned in the article on how to capture crash dumps.

_________________
Links to some general topics:

● Compare Start Menus

● Read the Search box usage guide.

I am a Windows enthusiast and helped a little with Classic Shell's testing and usability/UX feedback.
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