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| ClassicShell 4.1.0 install crashed Win 8.1 Pro http://www.classicshell.net/forum/viewtopic.php?f=7&t=2664 |
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| Author: | WES [ Tue May 20, 2014 4:14 pm ] | ||
| Post subject: | ClassicShell 4.1.0 install crashed Win 8.1 Pro | ||
When I installed Classic Shell Ver 4.1.0 to upgrade my Ver 4.0.2 on my Win 8.1 Pro computer with 2 windows programs open, the computer finished installing then went to a blue screen and would not boot. One window had Anita open and logged on to a customer's computer and the other window was in Word. Did these open programs cause the problem?
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| Author: | Gaurav [ Tue May 20, 2014 4:29 pm ] |
| Post subject: | Re: ClassicShell 4.1.0 install crashed Win 8.1 Pro |
Did you do a System Restore or did the computer start booting again? How did you capture the log using the Classic Shell utility? A blue screen error where Windows does not boot is a kernel related error caused either by faulty hardware or drivers - not something at the shell/user mode level. Try to use System Restore using the OS recovery options. Classic Shell is just a regular application - it doesn't modify the system in ways that can cause a blue screen error. When you recover the OS, check the Event Log (System Log in particular) or use NirSoft's BlueScreenView if there's a dump the OS created when it showed the blue screen. You can be sure that a BSOD was not caused by Classic Shell. |
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| Author: | WES [ Tue May 20, 2014 5:08 pm ] |
| Post subject: | Re: ClassicShell 4.1.0 install crashed Win 8.1 Pro |
I had to restore using Acronis since I couldn't boot windows. The file I sent is from my restored system. Immediately after the installation program finished, I had a blue screen with prompts that displayed the open windows programs. I closed these programs and then all I had was a blue screen. I forced a shutdown and reboot and I got the prompt for password then only a blue screen after that. I had to restore. Thanks for any ideas. |
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| Author: | Ivo [ Wed May 21, 2014 9:52 pm ] |
| Post subject: | Re: ClassicShell 4.1.0 install crashed Win 8.1 Pro |
Most likely when you say "blue screen" you don't mean the BSOD that's shows a kernel crash, but you are seeing the background of Explorer (usually blue). That means Explorer has crashed or failed to restart. A manual restart often should restore things to normal. |
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