I downloaded version 4.1.0 to install on Dell Precision 3800. Installation failed with message "Key not valid for use in specified state".
I tried the following:
1. Install as administrator
2. Delete the installation file and download a new one
3. Attempt to install version 4.0.6
All failed with same message.
In the Event Viewer, I found error logs. The one that seems most significant is described as follows:
The description for Event ID 10011 from source MsiInstaller cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Product: Classic Shell -- Key not valid for use in specified state.
(NULL)
(NULL)
(NULL)
(NULL)
(NULL)
the message resource is present but the message is not found in the string/message table
There is also a detailed description (reproduced below), which I do not understand.
Can anybody think of some solution?
Thank you.
André
DETAILED DESCRIPTION: SEE ATTACHED PDF FILE
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Install Fails_Classic Shell.pdf [41.45 KiB]
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Microsoft spent five hours trying to resolve this problem and failed miserably. I deleted the 14/08/2014 MS updates and the problem went away. I have written to MS advising them to expect an onslaught of complaints and suggested they investigate how to apply the security updates without causing the problems described. Thanks for your help guys.