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| Unable to update and to install new version http://www.classicshell.net/forum/viewtopic.php?f=12&t=2408 |
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| Author: | Jean [ Wed Apr 02, 2014 11:33 am ] |
| Post subject: | Unable to update and to install new version |
Hi, I'm under win 8.1 and I first tried to update my version 4.0.4 (via ad hoc link), in vain ... nothing happened! I downloaded then the new version and tried to install it over the old version, in vain too ... installation stuck on the screen showing his progression and I have to close the process via Ctr-Alt-Del. 
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| Author: | Gaurav [ Wed Apr 02, 2014 12:49 pm ] |
| Post subject: | Re: Unable to update and to install new version |
If the installation gets stuck, press Ctrl+Shift+Esc to start Task Manager, and terminate the Explorer.exe process. That will allow the installation to continue. You may get a UAC prompt or a button below which you have to click to show the UAC prompt once you terminate Explorer.exe. |
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| Author: | Jean [ Thu Apr 03, 2014 12:19 am ] |
| Post subject: | Re: Unable to update and to install new version |
@ GauravK The installation remains blocked despite this. After pressing Ctr-Alt-Del and kill the process, it is impossible to make another installation and you need to reboot the PC. |
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| Author: | Gaurav [ Thu Apr 03, 2014 12:27 am ] |
| Post subject: | Re: Unable to update and to install new version |
Which process are you killing? You should only kill Explorer.exe if the installer/Restart Manager fails to close it, not any other process. |
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| Author: | Jean [ Thu Apr 03, 2014 5:44 am ] |
| Post subject: | Re: Unable to update and to install new version |
I run the installation program and, when it hangs, i go to Task Manager and kill explorer.exe... but nothing happens. Then I restart explorer.exe to kill the process of the installation. If - at that moment - I restart the installation of Classic Shell (or I install another program), i receive a message saying that there is an installation in progress and that i must wait or reboot. Sorry if my previous explanation was insufficient or incomprehensible, I'm french. Thanks. |
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| Author: | Ivo [ Thu Apr 03, 2014 7:42 am ] |
| Post subject: | Re: Unable to update and to install new version |
You can first uninstall the old version either from the Control Panel or by running the old installer again. Then reboot, and then install the new version. |
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| Author: | Gaurav [ Thu Apr 03, 2014 7:45 am ] | ||
| Post subject: | Re: Unable to update and to install new version | ||
If you get such a message on the screen, try choosing the option: "Do not close applications. A reboot will be required". Then the installer may not hang. You can also try running the installer with the /L switch to log the details to a text file which will be created in the same folder where the installer is. For example: ClassicShellSetup_4_0_5.exe /L* log.txt
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| Author: | Jean [ Thu Apr 03, 2014 11:50 am ] |
| Post subject: | Re: Unable to update and to install new version  |
@ Ivo & GauravK Apparently, there was a problem with my PC : I could not uninstall the old version either. With Rollback Rx, I returned to the situation on 26 February and I was able to install the update. Thank you for your valuable help and I apologize for making you lose time. |
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