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Before posting a bug report or a feature request, search the forum for an older post on the same topic. If you are reporting a crash, try capturing a crash dump. You can find instructions here: How to capture crash dumps



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Troglodyte
PostPosted: Mon Apr 21, 2014 7:17 am 
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Joined: Mon Apr 21, 2014 7:13 am
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Even with this new version, I am getting a CRITICAL_PROCESS_DIED
BSOD upon restart, after installation, under Windows 8.1

Thanks
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Ivo
PostPosted: Mon Apr 21, 2014 7:29 am 
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Joined: Wed Jan 02, 2013 11:38 pm
Posts: 5333
BSOD usually indicates a problem with a driver. Software like Classic Shell don't have the ability to cause such problems.
Also, when you say "even with this new version", does that mean previous versions of Classic Shell were causing a similar issue?
BTW, is this 32-bit or 64-bit?
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Gaurav
PostPosted: Mon Apr 21, 2014 8:03 am 
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@Troglodyte, you can download Nirsoft's BlueScreenView tool to troubleshoot BSODs: http://www.nirsoft.net/utils/blue_screen_view.html Also you can be 100% sure that Classic Shell does not cause serious errors because BSODs can only be caused by drivers or kernel mode software.

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neillund
PostPosted: Sat Apr 26, 2014 11:19 am 
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Joined: Sat Apr 26, 2014 11:15 am
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I too just installed the latest 4.x update and now my computer is sitting with a blue screen and no tasks running. Everything was fine before I installed the update. What gives? Sitting here thinking there's definitely something wrong with the update file here guys.
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Gaurav
PostPosted: Sat Apr 26, 2014 11:27 am 
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@neillund, Is it an empty blue screen with nothing written on it or a blue screen with some error details? Meaning is it a Blue Screen of Death (BSOD) or just a blue screen background due to Explorer.exe not being loaded?

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I am a Windows enthusiast and helped a little with Classic Shell's testing and usability/UX feedback.
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Ivo
PostPosted: Sat Apr 26, 2014 6:18 pm 
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Sometimes when you upgrade to a new version Explorer fails to restart. It is best to press Ctrl+Alt+Del and sign out from there. Then log in and everything should be working.
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