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Before posting a bug report or a feature request, search the forum for an older post on the same topic. If you are reporting a crash, try capturing a crash dump. You can find instructions here: How to capture crash dumps



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buffalogal
 Post subject: DESKTOP NO LONGER
PostPosted: Wed Dec 04, 2013 4:24 pm 
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Joined: Wed Dec 04, 2013 4:14 pm
Posts: 1
Someone help me please. I think this is a bug but if it is not help me resolve it. After I installed ad u[dated to the 4.02 version I can not get a desktop screen. I just get a BLACK screen. My fingerprint login allows me to get to internet icons but I have no way to get to my desktop or MyComputer or system.
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Gaurav
 Post subject: Re: DESKTOP NO LONGER
PostPosted: Wed Dec 04, 2013 8:23 pm 
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Joined: Thu Jan 03, 2013 12:38 am
Posts: 5374
What do you mean by "allows me to get to internet icons". Where are the internet icons located - on the Taskbar? Which Windows OS are you running?

_________________
Links to some general topics:

● Compare Start Menus

● Read the Search box usage guide.

I am a Windows enthusiast and helped a little with Classic Shell's testing and usability/UX feedback.
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Ivo
 Post subject: Re: DESKTOP NO LONGER
PostPosted: Thu Dec 05, 2013 9:45 am 
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Joined: Wed Jan 02, 2013 11:38 pm
Posts: 5333
It is possible your installation of Classic Shell got corrupted.

Press Ctrl+Shift+Esc to bring up the Task Manager. Then go to File -> New Task. Locate the installer EXE and run it again, then uninstall the software. If you don't have the installer anymore, in the New Task box type www.classicshell.net to get to this site and download it again.

After you uninstalled, reboot a few times to verify that your desktop is working. Then you can try installing again.
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